The content below ranges from press coverage of professional articles to the result of free-thinking creative concepts.

Conducting a CX Audit

Below was my response to an quote request that turned into something more resembling an article. At its foundation, a customer experience (CX) audit should involve an evaluation of the same metrics included in your

Marketing Wisdom is Literally Everywhere

By on, August 25, 2018. I love a good podcast, and is one of the best out there. Put on by the genius folks at InVision, is (surprise!) all about interviewing leaders in